{"id":806,"date":"2020-06-09T09:09:39","date_gmt":"2020-06-09T09:09:39","guid":{"rendered":"https:\/\/fridagjermeniwork.com\/?p=806"},"modified":"2020-06-09T09:09:44","modified_gmt":"2020-06-09T09:09:44","slug":"vend-i-lire-punetechnical-supporttirane","status":"publish","type":"post","link":"https:\/\/fridagjermeniwork.com\/index.php\/2020\/06\/09\/vend-i-lire-punetechnical-supporttirane\/","title":{"rendered":"Vend I LIRE Pune>>Technical Support>>Tirane"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Technical Support Representative<br><strong>Roles &amp; Responsibilities<\/strong><br>We are currently seeking a Technical Support Specialist in Tirana, Albania. This position is an integral part of Shortcut, providing excellent customer service and technical support to our clients in relation to:<br>\u2022 Internet (Level 1 &amp; 2 support)<br>\u2022 IPTV (Level 1 &amp; 2 support)<br>\u2022 Phone (Analog and VoIP)<br>This individual will be responsible for the following tasks\/responsibilities:<br>\u2022 Provide technical support services to end-users, including device troubleshooting for Internet, IPTV, and phone devices.<br>\u2022 Maintain quality customer service on all inbound, outbound, and email interactions using Support Center Tools including Intermapper, Zabbix, and Jira\/ Freshdesk ticketing systems.<br>\u2022 Facilitate IPTV and Network interactions on behalf of the client end-user<br>\u2022 Monitor 24\/7 all network links and IPTV systems<br>\u2022 Collaborate with multiple departments to ensure issues are resolved<br>\u2022 Acquire a level of knowledge in IPTV and Network services in order to exceed customer expectations<br>\u2022 Provide training and documentation for IPTV\/Network Services for Shortcut customers.<br>\u2022 Assist with various projects and support as assigned<br>\u2022 Maintain network security, user account creation\/administration.<br>\u2022 Must be available to work 40 hours a week, in three shifts 24\/7 as required.<br>Skills, Knowledge, &amp; Experience<br>\u2022 1 years support center experience, technical support, and\/or mobility\/phone\/IPTV\/Network background, or related work experience<br>\u2022 Strong organizational and customer service skills with the ability to communicate well both verbally and in writing<br>\u2022 Experience with IPTV and Network will be a plus, but may not be required based on other experience<br>\u2022 Strong communication skills both written and verbal English. Bilingual (French) is a big plus.<br>Advantages:<br>\u2022 Paid training<br>\u2022 Vast network of cohorts to share ideas, strategies, and suggestions with<br>\u2022 Very competitive salaries<br>\u2022 Canadian work experience<\/p>\n\n\n\n<p class=\"has-text-color has-vivid-red-color wp-block-paragraph\"><strong>Contact: <em>fgjwork@outlook.com<\/em> for application assistance<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Technical Support RepresentativeRoles &amp; ResponsibilitiesWe are currently seeking a Technical Support Specialist in Tirana, Albania. This position is an integral part of Shortcut, providing excellent customer service and technical support to our clients in relation to:\u2022 Internet (Level 1 &amp; 2 support)\u2022 IPTV (Level 1 &amp; 2 support)\u2022 Phone (Analog and VoIP)This individual will be [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":807,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[3],"tags":[],"class_list":["post-806","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-mundesi-punesimi"],"jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/i0.wp.com\/fridagjermeniwork.com\/wp-content\/uploads\/2020\/06\/Technical_Support.png?fit=940%2C788&ssl=1","_links":{"self":[{"href":"https:\/\/fridagjermeniwork.com\/index.php\/wp-json\/wp\/v2\/posts\/806","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fridagjermeniwork.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/fridagjermeniwork.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/fridagjermeniwork.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fridagjermeniwork.com\/index.php\/wp-json\/wp\/v2\/comments?post=806"}],"version-history":[{"count":1,"href":"https:\/\/fridagjermeniwork.com\/index.php\/wp-json\/wp\/v2\/posts\/806\/revisions"}],"predecessor-version":[{"id":808,"href":"https:\/\/fridagjermeniwork.com\/index.php\/wp-json\/wp\/v2\/posts\/806\/revisions\/808"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/fridagjermeniwork.com\/index.php\/wp-json\/wp\/v2\/media\/807"}],"wp:attachment":[{"href":"https:\/\/fridagjermeniwork.com\/index.php\/wp-json\/wp\/v2\/media?parent=806"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/fridagjermeniwork.com\/index.php\/wp-json\/wp\/v2\/categories?post=806"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/fridagjermeniwork.com\/index.php\/wp-json\/wp\/v2\/tags?post=806"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}