Description of role:
Dedicated project manager responsible for driving process improvements for multiple concurrent projects using Lean Six Sigma methodology. Responsible for facilitating training of Lean Six Sigma methodology and mentoring the training candidates to success.
Key Responsibilities:
• Identify business process gaps and opportunities for LSS project execution
• Expand projects with local scope to global scope whenever possible
• Manage and execute improvements at Green Belt level aligning to strategy.
Complete projects within 4 months with benefits in accordance to annual targets.
• Deliver training plan, organize training projects with cross-functional teams.
Mentor teams to complete projects within 4 months. Deliver to training and certification annual targets.
Required skills + qualities (technical):
• Lean Six Sigma Green Belt
• Project Management + experience leading projects
• Advanced Analytical and Quantitative skills
• Understanding of Call Centre Business (strategy, KPIs)
• Advanced MS Excel, PowerPoint, Word
• Training facilitation – adapting training to different levels and projects
Previous Education:
Bachelor’s degree, preferably in Business, Engineering, Computer Science or equivalent combination of education or experience
Value add to the organization:
Dedicated support to the business to ensure that process improvement is deployed in all areas. Support the needs of business leaders on critical opportunities that might be ambiguous in nature or hard to assess with LSS methodology
Develop root cause identification and execution with a problem solving framework in all TI leaders. Encourage project execution with or without training.
Advancing process excellence culture at all levels of the organization. Engage sponsors and mentors around the organization to support projects. Engage frontline for feedback in improving processes and tools.
Required skills + qualities (non-technical):
• Stakeholder assessment and management
• Leadership skills and business ownership
• Passion for process improvement, high performance and creativity to solve challenges
• Change management skills, ability to initiate change and influence others in a positive way
• Minimum Requirements for Internal Applicants
Contact: fgjwork@outlook.com for assistance into the application process